These files will help us to understand what happened and take actions to avoid such situations in the future. However, before you uninstall AVG we would like to ask you to send us log files due to the fact that the files should be removed with deletion of AVG. The system should boot normally without functionally running AVG. Type " reboot" (without quotation marks) and enter.Type " rm /Library/LaunchDaemons/.plist" (without quotation marks) and enter.Please type " mount -uw /" (without quotation marks) and enter to grant you write permissions to local hdd.The system should start-up into an environment close to Terminal (command line) and you will be logged under root user.Hold Command button and keep pressing S button.Or you can try to boot into a single-user mode and delete the above-mentioned file.This file should prevent AVG from launching on boot, thus unlocking the deadlock and allow a proper start-up of the system, so you will be able to delete the rest of AVG files. This way you can delete all AVG-related files or at least /Library/LaunchDaemons/.plist. Boot into another OS and delete files from the corrupted (unbootable) partition.There are two possibilities how to get into the corrupted system: To determine this we would like to request some files from your system, which are stored in /Library/Logs/DiagnosticReports/. There is a problem with one of AVG's drivers.This situation can cause such deadlock as well as the accidental system reboot may happen. You installed AVG AntiVirus on your system despite having another antivirus engine with resident shield already running on your system.The AVG AntiVirus for Mac is designed in a way not to delete any files without user's consent as well as the program would not perform a system reboot on its own, unless there is an unexpected extraordinary situation (system crash, but it is not forced by AVG).īy the words of our development, there are two possible reasons that caused this situation to occur. Has the conducted scan detected any infections in your Mac? We would like to inform you and propose some steps to take in order to restore functionality of your Macbook.Īdditionally, we have some questions to ask that will help us to understand what happened.
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